[WEB SECURITY] About IBM: results

MustLive mustlive at websecurity.com.ua
Sun Jul 22 16:55:38 EDT 2012

Christian, yes.

It's fun case. This is "official" answer of IBM on this matter B-).

Maybe in summer IBM just have a lot of employees on vocation, which is the
reason, why their PSIRT and Lotus developers very slowly handle with these
holes. I've spent few days to find those multiple holes in multiple IBM
products (and mentioned to them, that there are much more holes, that I've
wrote to them in five advisories), and already for more then 2 months they
"can't get enough" and I hadn't received any concrete answers from them (no
terms, nothing at all, except ask to wait for their response).

I've seen many cases of autoresponders from participants of security mailing
lists. And the interesting is that most of all I saw exactly autoresponders
from IBM employees :-). It looks like a lot of them have vocations or
business trips all the year round.

As I see, this auto-letter get to the list due to last Robert's changes


Besides, earlier you told me to send information to FIRST Members. And among
them there is US CERT. Recently Jeffrey Walton recommend me to send this 
data to US CERT.

So, I can do it. I will send all data to US CERT in case if IBM still ignore
to fix it, or I can even send to them alongside with IBM's announcements.

Best wishes & regards,
Eugene Dokukin aka MustLive

----- Original Message ----- 
From: "Christian Heinrich" <christian.heinrich at cmlh.id.au>
To: "MustLive" <mustlive at websecurity.com.ua>
Cc: <websecurity at lists.webappsec.org>
Sent: Friday, July 20, 2012 11:22 AM
Subject: Re: [WEB SECURITY] About IBM: results

> Eugene,
> http://lists.webappsec.org/pipermail/websecurity_lists.webappsec.org/2012-July/008455.html
> irony :)
> On Thu, Jul 19, 2012 at 6:50 AM, MustLive <mustlive at websecurity.com.ua>
> wrote:
>> Hello guys!
>> In May I've wrote to the list about case of how IBM handle information
>> about
>> vulnerabilities in their software. Here is the summary of my two months
>> conversation with IBM PSIRT and other employees of this company. I was
>> planning to end up this story on pessimistic note, but last night, when I
>> was planning to write this letter to the list, I've received answer from
>> IBM, so the summary was updated ;-). And in result we have additional
>> delay
>> in this process - IBM just can get enough. But I hope that this story
>> will
>> end up optimistically.
>> Thanks for all participants of both security lists, who gave their
>> thoughts
>> on this matter. In the WASC Mailing List these were Martin O'Neal,
>> Christian
>> Heinrich and Chintan Dave. I've answered privately to them concerning
>> their
>> thoughts and in short, I wanted to try to communicate with IBM, without
>> fast
>> full disclosures, to solve these vulnerabilities, and would disclose them
>> only synchronously with IBM or after some time if they lamerly ignored
>> them.
>> As I've told them, I'd write to the list about results of this epopee. At
>> first I was planning to write about this epopee in June, but it was
>> delayed
>> because of IBM. Here is quick summary.
>> - During 16.05-20.05 I've wrote five advisories via contact form at IBM
>> site. No reaction from "IT security".
>> - At 20.05 I've contacted "Software support". Received formal answer.
>> - At 20.05 informed support, that this is security issues (not something
>> small, which they can just ignore) and they need to sent it to security
>> department. Again received formal answer - this time with "call me maybe"
>> paragraph :-). In result IBM employees just ignored.
>> - At 30.05, after recommendation from the list to contact directly, I've
>> contacted IBM PSIRT directly. They said they didn't received anything,
>> not
>> from me via contact form, nor from support. The same as they didn't do
>> anything (no security audit of their software) to make this multiple
>> vulnerabilities in multiple IBM software to go to the wild.
>> - At 31.05 I've resend five advisories, which they received and said they
>> would send them to the developers (of Lotus products).
>> - At 06.06, after silence from PSIRT, I've reminded them. They said there
>> is
>> still no info from developers, so wait please (until they will format
>> their
>> brains to work faster).
>> - At 10.07, after more then month of silence since last time from PSIRT,
>> I've reminded them. No answer from them. This looks like IBM developers
>> have
>> decided to ignore these vulnerabilities.
>> - At 14.07 I've informed IBM PSIRT, that due to their ignoring I'd plan
>> public disclosure of these vulnerabilities on July.
>> - At 18.07, 12:06 AM, PSIRT answered (after 1,5 months of silence) and
>> said
>> that previous day they had meeting with developers, which were working on
>> these issues, and they started to fix them. No concrete deadline, they
>> just
>> started (and I'll be informed about the date, the same as they told me at
>> 31.05). OK, let's give them more time.
>> This story with IBM reminds me Santa Barbara TV series :-) (looks like
>> they
>> love soap operas). So we'll be waiting for the fixes from IBM.
> -- 
> Regards,
> Christian Heinrich
> http://cmlh.id.au/contact

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